CAREERS
Join the next generation of engineering, manufacturing and operational challenges secure the environment of our waterways.
JOB OPENING
Call Agent
JOB DESCRIPTION
Vision Marine Technologies (VMT), a leader in electrifying the marine industry, is seeking a full-time Call Agent to join our dynamic team. The Call Agent will be responsible for handling incoming phone inquiries and reaching out to potential clients from our leads list. This role is crucial in maintaining strong communication with our clients and supporting our sales and customer service efforts. The Call Agent will report to the Customer Relations Manager and work collaboratively with other team members to provide exceptional service and support.
ENTERPRISE DESCRIPTION
Vision Marine Technologies (VMT) is a publicly traded company in the boating industry located in Boisbriand, and is one of the major players in high powered electric marine propulsion, electric boats.
With a range of electric boat models and the development of its own high-power electric motorization, VMT establishes a position of leadership in its market while maintaining the agility of a human-scale structure. Its international positioning favors the development of skills and opportunities that will challenge you to excel.
PRINCIPAL TASKS & RESPONSABILITYS
- Answer incoming phone calls and provide information about our products and services.
- Make outbound calls to potential clients from our lead list to introduce VMT’s offerings.
- Respond to client inquiries promptly and professionally.
- Record detailed information from calls, including client preferences and any follow-up actions needed.
- Schedule appointments for sales representatives to follow up with qualified leads.
- Update and maintain client contact information in our CRM system.
- Assist in developing and improving scripts for call handling.
- Provide feedback to management regarding client concerns and suggestions for service improvements.
- Collaborate with the sales and marketing teams to achieve company goals.
Desired experience
- Proven experience as a Call Agent or in a similar customer service or sales role.
- Excellent communication and interpersonal skills.
- Strong ability to listen, adapt, and resolve client issues effectively.
- Proficiency in using CRM systems and other customer management software.
- Attention to detail and ability to accurately record client information.
- Ability to work independently and as part of a team.
- A positive and professional demeanor on the phone.
- Experience in the marine industry or a related field is a plus but not required.
- High school diploma or equivalent; additional qualifications in sales or customer service are advantageous.
- Need to be perfectly bilingual (English & French).
COMPANY ADVANTAGE
- Competitive salary
- Full-time job
- Friendly atmosphere
- Growth potential within the company
- Educational atmosphere
- Parking available on site
- Participation in the company’s benefits program
If you have a passion for customer service and the skills to excel in a fast-paced environment, we encourage you to apply for the Call Agent position at VMT Headquarter in Boisbriand. Send us your resume today! We look forward to hearing from you!
Note: The use of masculine in this text is only intended to make reading and understanding easier and should not be considered a form of discrimination. VMT is an equal opportunity employer and encourages people of all races, religions, ethnic origins, gender identities, sexual orientations, ages, immigration status, disabilities, or other legally protected characteristics to apply. We thank all candidates for their interest; however, only selected candidates will be contacted.
